As part of its strategic plan to improve service delivery and the customer experience, the Town of Prescott Valley, AZ, has selected Clariti’s Enterprise permitting software to make every part of its community development process more efficient. Clariti’s platform will allow the town to manage permitting, licensing, planning, code enforcement, and portal services with one system, which will help significantly reduce processing times, eliminate data silos, and improve the overall experience for customers and staff. The system will be implemented by TruePoint Solutions, a trusted Clariti partner.
Prescott Valley currently processes around 4,000 permits annually using a primarily paper-based system, which is a time-consuming process for customers and staff, and doesn’t provide the flexibility the town needs to make adjustments and improve its service delivery. Clariti’s configurable community development platform will help the town:
- Speed up the process for customers and staff
- Reduce manual work
- Improve collaboration between departments
- Improve data migration and integration
- Easily create reports and dashboards
Clariti’s reporting capabilities and the ability to modify custom fields in real time were among the standout features noted by town staff. The new system will allow staff to create reports and dashboards in minutes, and make many system changes in-house.
“We needed a system that could evolve with us and adapt to the way our residents and business owners want to engage,” said Kell Palguta, Mayor of Prescott Valley, AZ. “Clariti’s solution will not only help us operate more efficiently and save staff time, but will offer a much more user-friendly and accessible permitting process for everyone.”
“We’ve been struggling with pulling relevant data out of our existing software, but Clariti’s reporting capabilities are very impressive,” said Donna Kennedy, Director of Development Services for Prescott Valley. “We’re excited to finally have a solution that gives us the flexibility to make changes in-house and get the data we need in real-time to improve service delivery.”
With Clariti Enterprise, Prescott Valley will also be able to accept and process online payments for the first time, which will significantly speed up the permitting process for residents and businesses. Clariti’s flexibility will also allow the town to make real-time adjustments to easily keep up with evolving community needs.
“We’re thrilled to be working with Prescott Valley to help town staff deliver an exceptional experience for their community,” says Cyrus Symoom, Co-CEO at Clariti. “With Clariti’s enterprise community development platform, staff will easily be able to report on and analyze data, make many system updates in-house without code, and automate time-consuming manual processes to speed up the review and issuance process.”
TruePoint Solutions was engaged to implement the Clariti solution, which they will integrate with multiple existing technology solutions. “The Town of Prescott Valley has taken an important step to raise the bar in service excellence for their community," states Bert Auburn, CEO at TruePoint Solutions. "TruePoint is pleased to work with our valued partner, Clariti, to enhance the town's operations and by extension, the service they provide to their citizens."
