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How Clariti Saves Syracuse, New York, Staff 260+ Work Hours Each Month
$93,766
in financial savings in one year
3126
hours of staff time saved in one year
Faced with outdated, paper-based processes, increasing permit demand, and staff retirements, the City of Syracuse desperately needed a new system to sustain operations.
Challenges
In 2020, while confronting the impacts on staffing due to Covid-19 and retirements, the city recognized that it could no longer operate effectively with its paper-based approval processes which created significant permitting and licensing bottlenecks. The staggering amount of time the city and its constituents were losing in completing paper applications had become unsustainable.
The city turned to Clariti for a solution that would help their understaffed team keep operations going.
Improvements
The city wanted an intuitive and intelligent online permitting and licensing system that could help improve its residential and commercial building permitting processes without putting too much strain on staff.
They opted for Clariti’s user-friendly and highly configurable Launch solution which, despite staff shortages and unprecedented challenges due to the pandemic, helped the city go above and beyond the needs and expectations of its developer and business community.
The city was able to achieve peak productivity despite limited resources.
"Without a collaborative partner like Clariti, it would have been nearly impossible to effectively deploy a new permitting and business licensing system in the height of the pandemic and the City of Syracuse would not have been able to meet the needs of its residents and businesses.”
Mediha Salkic
Director of the Central Permit Office
Working Together to Co-Design & Configure
The city and Clariti worked collaboratively to implement the Clariti Launch permitting system which was an iterative process. The city provided application types and priorities to the Clariti team which were then configured to the city’s unique specifications.
Rather than presenting a specific vision for each submission or relying on a series of aged PDFs, the city provided Clariti with individual requirements to build its construction, fire permits (more than 30 types) and inspections. The implementation was optimized by the city’s deep proficiency and Clariti’s extensive systems and customer knowledge.
Results
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Faster Processing and Reduced Inconvenience
The City has digitized processes and cut down the amount of time required to apply, process and inspect applications and documents. The new online services made it so applicants no longer needed to visit the department. -
Staff Save Over 260 Hours Of Work Per Month
Within 12 months, Syracuse saved 3,126 hours in staff time (averaging 260 per month) by deploying Clariti Launch permitting system, resulting in a total of $93,766* in financial savings for the city.
*Based on an average saving of around 30 minutes per application and 5 minutes per chat and agency step -
Clariti Saved City Operations
Syracuse said the benefits of going digital with Clariti were immediately apparent and ultimately saved the city’s operations.
"Clariti has been a great partner to co-design and implement our new vision for permitting and licensing within the City of Syracuse, understanding our needs and challenges and helping to realize our vision at our pace.”
Mediha Salkic
Director of the Central Permit Office